How long does the booking process take?
Once you have found the property you would like to book it will take you to the payment section, once payment has been made your booking is then confirmed.
What methods of payment accepted?
We accept payments by debit card, credit card, bank transfer and PayPal payments.
What do I do if I receive a VAT invoice?
If you require a VAT invoice then we are not currently VAT registered so we cannot issue a VAT invoice. If you need an invoice for business travel please drop us an email email@example.com
Can I use more than one payment method to pay for a reservation?
Unfortunately it is not possible to use 1 or more payment method for your booking on our online booking system. If you would like to do this then please drop us an email firstname.lastname@example.org and we can send you an invoice so payment can be made by bank transfer.
What is your cancellation policy?
Please check under the property when booking what the cancellation policy is for each property as they can differ.
Can I make changes to a pending reservation request?
Please contact us at email@example.com for any requests for changes, this will be subject to availability.
How do I cancel a reservation request?
You can cancel your booking through your online log in area on our website. If you need assistance please email us and we can cancel it from our end firstname.lastname@example.org Please read each properties cancellation policy for conditions of the refund policy.
When am I charged for a reservation?
You will be charged up front for the full booking cost.
Help on your reservations
What happens if my host cancels my reservation?
Under rare circumstances we may need to cancel your reservation. If this happens a full refund will be issued.
What should I do if I forgot something at a place I stayed?
We hold all lost property for 4 weeks after your stay. If our housekeepers find a guests lost property we always make contact with the guest to advise them and we will ask for the cost of postage to be covered in order to send back the item to the owner. During busy times we may be slightly delayed in contacting you so please feel free to contact us as soon as you know something may have been left in the property.